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Frequently asked questions
No. The app is completely powered by our SaaS platform that is located in a European Azure datacenter. There are no external dependencies.
Unified Contacts does not store any data about the users or searched contacts. All search queries are transmitted from your tenant to our SaaS platform and are secured by TLS 1.2.
Currently, Unified Contacts Free supports the search of contacts in Azure Active Directory (Azure AD user and contact objects) and Exchange Online.
Unified Contacts Pro additionally supports the search of contacts in SharePoint Online contact lists.
Active Directory Domain Services and Exchange on-premises are not supported in the current version of Unified Contacts.
This is currently not supported by Unified Contacts.
Unified Contacts searches the default contacts folder for contacts. Access to other contacts folders or sub-folders is not supported.
Unified Contacts searches for user objects and mail contacts in Azure AD. Guest user accounts and mail user accounts are not found by Unified Contacts.
With click-to-dial you can call any phone number stored in your personal contacts (Outlook) and corporate contacts (Azure AD) with a single click. You can also start a Teams call with contacts having a Teams client.
In case you see the below error message after attempting to initiate a PSTN call from Unified Contacts, your user account is probably not enabled for the Microsoft Teams Phone System. Please contact your administrator for details.
Error Message: Sorry, we can't complete the call.
Yes, you can use the Unified Contacts natively in your Teams app on any mobile device.
Disabled users are not displayed in the result views.
Details can be found in the Microsoft Docs for different platforms: https://learn.microsoft.com/en-us/microsoftteams/troubleshoot/teams-administration/clear-teams-cache In case you are using the new Teams 2.0 Client you have to quit Teams and delete the content of